Delivery
Gustor Meat Boutique delivers delicious fresh meat at home, at work, or on holiday.
(Benelux and France)
ATTENTION PLEASE:DURING THE END OF YEAR PERIOD, OTHER THAN NORMAL DELIVERY DAYS AND DELIVERY TIMES APPLY. PLEASE SEE OUR INSPIRATION PAGE)
Ordered before 9 a.m., delivered before 8 p.m. the next day. If you did not choose a time block option, your order will be delivered as standard between 8 am and 8 pm. For this we enter into a contract with Dynalogic of DHL to deliver between 8 am and 6 pm. After all, we know that the driver is sometimes delayed during the day. The expected time of delivery that you receive from the courier service is therefore never an absolute certainty. How should you interpret the time blocks? Not as an absolute certainty. The morning delivery time block will certainly guarantee that you can serve the meat for dinner, but not that we can guarantee you an appointment at 1.15 pm away from home. In most cases this will work, but it is not a certainty, anything can happen along the way. Afternoon delivery guarantees that you do not need to be home until 1 pm. We deliver from Tuesday to Saturday, but you can always order.
You can follow the order via a track & trace code, which arrives in your mailbox one day before delivery. The Gustor package is sent under guarantee via Dynalogic or DHL. Don't be alarmed if you receive a message from our DYNALOGIC courier service a few days prior to your delivery. This does not mean that your order has already been shipped, but that we have already reserved a window on their routes for your package for the day in question. Courier services are sometimes overcrowded and in this way we ensure a good delivery. On the day preceding your delivery, you will receive an email from us informing you that your order will be cut, packed and shipped. IMPORTANT: For legal reasons, our courier is forbidden to leave perishable foodstuffs such as meat unattended. You haven't bought a book or a pack of washing powder. Our couriers do their utmost to get your order delivered effectively, but then we also need your cooperation. Should you suddenly go away urgently, place a clear message at your door, addressed to Dynalogic (not to Gustor), stating which neighbor they are allowed to deliver the package to. Without this message, they are legally (food safety) not allowed to deliver the package to a neighbor. And please call us in this case, so we can inform the driver before delivery
As a customer, it is not permitted to change your delivery appointment with the courier service yourself. Changes must always be made via Gustor. Your own agreements with the courier service are outside the responsibility of Gustor
It is important to know that we always send fresh and chilled and never frozen - unless otherwise stated on the website. Thanks to the refrigerated packaging, we can guarantee our customers an optimal taste experience. The meat therefore remains refrigerated after delivery! Ideal for those who deliver at the reception of the office or workshop.
If the meat is not delivered in excellent condition, the customer gets his money back. That is the Gustor guarantee.